We want you to love your Trendy Press order. If something isn’t right, please get in touch through our Contact page or at hello@trendypress.co.uk and we’ll sort it out.

Changed your mind?

You can cancel your order and return any non-personalised item within 14 days of receiving it, for any reason. Please contact us first, then send the item back unused and in its original condition. We’ll refund the item price and the original standard delivery cost within 14 days of receiving the return. Return postage is paid by you unless the item is faulty or we sent the wrong item.

Personalised items

Items made to your specification, such as name plates, initial keyrings and personalised signs, can’t be returned for a change of mind. This doesn’t affect your rights if a personalised item is faulty or not as described.

Faulty, damaged or wrong items

If your order arrives damaged, faulty or isn’t what you ordered, please contact us within 30 days with a photo. We’ll send a free replacement or give you a full refund, including delivery, and we’ll cover the cost of any return.

Market purchases and collections

Items bought at our market stall or collected at a market can be returned or exchanged at a later market or by post on the same terms.

3D printed items are made by hand to order, so small variations in colour and finish are normal and aren’t a fault. This policy doesn’t affect your statutory rights.